Q: What do you mean when you say TripleRoot is a "One Rate Company"?
A: We offer a simple and extremely low one rate wholesale program at 10 basis points over true cost of Visa, MasterCard and Discover interchange. The chart is found on our website under TripleRoot Processing.
Q: Can I sign up online, and what will I need to start processing with TripleRoot?
A: Yes, you can sign up on your IBO's TripleRoot website. You will need a copy of a voided check (must have business name on check) or bank letter, Business License (DBS, Corporation papers), 2 months of merchant statements (if you are currently processing) and the Tripleroot Pre-Application.
Q: What is the difference between a Merchant Partner (MP) and IBO?
A: An IBO is a representative of TripleRoot who can sell the TripleRoot program to other IBOs and MPs. IBOs get paid up to 5 levels on new sign-ups, as well as the standard 10% for his/her own processing account (if the IBO has a processing account). IBOs have an initial enrollment fee of $129, and then $30 per month recurring for their website, Backoffice system, and technical support. By comparison a MP account is completely free to join, and there are no monthly or annual fees. MPs will not receive the 5 levels of payments, but they do receive 10% on their own processing account, as well as 10% for any new sign-ups they refer to TripleRoot.
Q: Should I sign up as a Merchant Partner (MP) or an Independent Business Operator (IBO)?
A: TripleRoot provides a credit card processing service for MPs and a business opportunity for IBOs. If you are only interested in taking advantage of TripleRoot's One Rate processing, then all you need is a Merchant Partner account. However, if you would like to be a representative of TripleRoot then you should sign up as an IBO.
Q: After I sign someone up, am I responsible for the follow up?
A: Yes, but customer service and technical support are provided by TripleRoot. The TripleRoot staff may be reached by phone at 888-397-8731 or by email at:
Q: How much does it cost to become an IBO for TripleRoot?
A: The start-up cost to become an IBO is $129 and then $43 for each additional TripleRoot Plus product you choose (you have to select at least one, which is included in the $129). Then you only owe $30 a month for your replicated website and Backoffice, plus $33 a month for each Benefits package you have.
Q: Does it cost anything to become a Merchant Partner?
A: No, there is no cost to be a Merchant Partner. MPs have their own Backoffice but they will not receive their own replicated website. Instead they get a referral link, which will direct your referrals back to your IBO's site - but you will still get the 10% referral credit.
Q: What happens if my rate is already lower than TripleRoot's One Rate?
A: TripleRoot will match your current rate, and you will still receive 10% back of the net revenues made by TripleRoot on your account. This sets you on your way to eliminating credit card processing fees - and lowers them immediately!
Q: I already own a POS (Point of Sale) System or a Credit Card machine. Can I still participate?
A: Yes, we are able to reprogram many POS systems. In most cases we can simply reprogram the system with a new merchant number and redirect your dial out number on your current systems.
Q: Who pays the fee for breaking my current processing contract?
A: You are responsible for the fee, but with the savings of the TripleRoot program that cost is typically made up in 3 to 5 months - and by this time you will be on your way to virtually eliminating your fees with our 10% back referral program.
Q: I need a POS system, but can I really afford it?
A: Yes, its FREE with NO upfront cost with TripleRoot! The competition charges $2,500 to $7,000 per system, bringing total upfront costs to $5,000 - $50,000 or more.
Q: I want to be an IBO. How do I do that?
A: Go to your referring IBO's website, click on "Sign up Now" in the lower right, and follow the steps online.
Q: I'm a small business owner and only work online. Can I be part of TripleRoot?
A: Yes, we frequently set up gateways and virtual gateways for small online businesses.
Q: I work at Trade Shows and weekend markets. Can I process through my phone with TripleRoot?
A: Yes, we have Smartphone plug-ins that allow you to swipe cards. We also have virtual gateway terminals for your convenience.
Q: What is TripleRoot Plus?
A: TripleRoot Plus includes 3 different discount packages with savings up to 85% on things you use everyday. We offer TripleRoot Plus Healthy Roots, Secured Roots, and Lifestyle Roots.
Q: If I'm an IBO, can I get TripleRoot Plus?
A: Yes, when you sign up you must select at least one TripleRoot Plus plan. This plan is included for the first 30 days in your enrollment fee of $129.00.
Q: If I'm an IBO, do I receive a website that my merchants can visit?
A: Yes - all replicated websites will use the format xxxx.tripleroot.com. During the sign up process, you will get to choose your own prefix for your site.
Q: As an IBO, how will I see how much I'm earning a month?
A: All of your revenue can be seen directly from the Backoffice.
Q: How and when do I get paid as an IBO?
A: The residual breakdown is listed in the TripleRoot Backoffice, but the basic pay plan is:
...with 10% going to the Merchant Partner and 10% to any referrals the MP makes. You will be paid on the first of each month, one month after the end of the previous month residuals are paid by ACH into your bank account.
Q: Can I get a replicated website as a MP?
A: Each merchant gets a replicated website link that routes them to their IBO's website for sign-up. Only IBOs have their own websites.
Q: Are your POS systems truly "FREE"?
A: Yes, the POS system is completely free, but there is a monthly service agreement of $59 or $69 per POS system placed, for a 5 year term.
Q: If I become a MP, will you rebrand your products for my company?
A: The Tripleroot Plus product can be co-branded. You also have the ability to add your own business logo to your replicated website.
Q: Is there training available for new IBOs?
A: Yes, in the Backoffice you can find everything you need. You can also contact our Customer Support with any questions you have.
Q: Is this an MLM or Network Marketing company?
A: No, this is a Direct Sale Company. Much like an insurance company, TripleRoot is built with residual income streams.
Q: I keep hearing the names of TripleRoot, Harbortouch, and Clearent. How are all of these linked together?
A: TripleRoot is the company you are joining. We offer the referral program in order for you to not only eliminate your own processing fees, but also to make money. In order to bring this program to you we have partnered with 2 different credit card processing companies: Clearent and Harbortouch. Harbortouch provides the Free POS system while Clearent is for all other processing needs. As an IBO - without a processing account - you are just connected with TripleRoot. If you are a MP or an IBO with your own processing account, your processing will be through TripleRoot and Clearent / Harbortouch (depending on your specific processing needs).